Privacy policy

This privacy policy pertains to our website at https://www.gentlemanjacques.com and governs the privacy of the visitors who choose to use it. This policy sets out the different areas where your privacy is concerned and outlines the obligations we have undertaken on your behalf. This website complies to all UK national laws and requirements for user privacy.

This website and its owners use any information submitted by you to provide you with further information about the products / services we offer or to assist you in answering any questions or queries you may have submitted. We promise we will never pass your details on to any third parties, unless required to do so by law. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to un-subscribe at any time through an automated system. A link to unsubscribe from our email service will be contained in each communication. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. Under this act you may request a copy of personal information held about you by this website. If you would like further details then please write to us.

Cookies policy

This website puts small files known as ‘cookies’ onto your computer to collect information about how you browse the site. These are not used to identify you personally. We don’t collect or store your personal information in any of these cookies (e.g. your name or address) so this information can’t be used to identify who you are. We use Google Analytics software to help make sure the site is useful to you and to help us make improvements. Google Analytics stores information about:

  • the pages you visit on this site and how long you spend on each one
  • how you got to this site
  • what you click on while you’re visiting the site

Security

We strive to ensure that you enjoy a secure and safe browsing experience on our website. To that end we use the Let’s Encrypt SSL certificate and use the secure PayPal payment gateway. We make sure that our website has a regular schedule of security updates and maintenance in order to reduce the risk of being hacked. All data passed between our server and your device is encrypted to protect it’s integrity and to prevent “middle-man attacks”. We also employ a firewall to protect our website from malicious attacks. We’re confident that these measures result in a robust and secure environment for you to shop for those special items.

PayPal logo Lets Encrypt logo

Delivery

We endeavour to provide the best possible combination of low delivery cost and quality of service for you. If you’re purchasing from the UK, this means we offer you a premium service with Royal Mail Special Delivery, tracked and fully insured on every item (excluding cleaning products if these are purchased separately). If you’re ordering from overseas, we will offer you the cheapest, quality service we can find. If your item arrives damaged, please notify us immediately.

Returns

We have spent considerable time sourcing some of the finest gentleman’s antiques from up and down the country in order to bring you something you can be proud to wear. If, for whatever reason you are not happy with your purchase, return it within 14 days and we will issue you with a full, no-quibble refund. Items must be returned safely packaged by a Royal Mail signed for service in the same condition as they were received in, at your own cost. You must notify us by email at [email protected] before returning any item. Our returns address is; Gentleman Jacques, 12 The Pheasantry, Scarborough, North Yorkshire, YO12 4UH, UK.

Accuracy of descriptions

We make every effort to source items that can accurately be dated and placed, by their hallmarks. However, over time hallmarks can become indistinct as they wear. This can make certain identification of year of manufacture and maker difficult. We will always state where we are not 100% sure of these details. Please remember that we do not sell new or modern items. You should expect some signs of wear on all the items we sell – after-all most are well over 100 years old. Silver is a beautiful soft precious metal, so signs of wear might include hallmarks being rubbed, surface scratching, small dents, dings and deformities. In addition to this, jewellery is delicate by nature, so some of the items we sell may have had repairs at some time in their life. We will always state in the description where we think this has happened. All details provided by us for the items for sale on our website are provided by us in good faith and to the best of our knowledge. However, we cannot guarantee that our descriptions are error free. We also cannot guarantee that the reference material we use to identify hallmarks does not contain errors. To mitigate this, in the event of you not being happy with any item you purchase from us, we will offer a full no-quibble money-back guarantee.

Warranty

In the event of you not being happy with any item you purchase from us, we will offer a full no-quibble money-back guarantee (see Returns section for more details). As many of the items for sale on this website are over 100 years old, we do not offer any ongoing warranty. We do offer a repair service if your item suffers damage at some stage, but this service is chargeable. For more details of this service, email us at [email protected]

Copyright

All images and content of this website are protected by copyright © 2017 Gentleman Jacques.